Privacy Policy
Effective Date: June 9, 2026
Last Updated: June 9, 2026
NewbornIQ ("NewbornIQ," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website, educational programs, certification programs, events, online courses, coaching services, communications, and related offerings (collectively, the "Services").
By accessing or using www.newborniq.com (the "Site"), you agree to the terms of this Privacy Policy.
1. WHO WE ARE
NewbornIQ is an educational company that provides:
Newborn Care Specialist Training
Postpartum Doula Training
Sleep Consultant Training
Professional Certifications
Continuing Education Programs
Live Events
Online Courses
Business Coaching
Educational Resources
For purposes of applicable privacy laws, NewbornIQ is the data controller of information collected through the Site and Services.
Contact Information
NewbornIQ
Attn: Privacy Compliance Department
42079 W Somerset Dr.
Maricopa, AZ 85138
United States
Email: [email protected]
Website: www.newborniq.com
2. INFORMATION WE COLLECT
We collect information in several ways.
Information You Provide
You may voluntarily provide:
Personal Information
First and last name
Email address
Telephone number
Mailing address
Billing address
Business information
Professional credentials
Employment information
Educational Information
Course registrations
Examination submissions
Certification applications
Assignment submissions
Student records
Continuing education records
Professional references
Payment Information
When purchasing products or services, payment information is processed through secure third-party payment providers.
NewbornIQ does not store complete credit card numbers on its servers.
Communications
Information submitted through:
Contact forms
SMS messages
Live chat
Surveys
Questionnaires
Event registrations
Support requests
Information Automatically Collected
When you use the Site, we may automatically collect:
IP address
Browser type
Browser version
Operating system
Device information
Screen resolution
Geographic region
Date and time of access
Referring website
Exit pages
Site interactions
Course engagement data
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
Deliver Services
Provide educational programs
Deliver online courses
Process certifications
Verify student eligibility
Administer examinations
Maintain educational records
Operate Our Business
Process payments
Manage accounts
Provide customer support
Improve services
Conduct quality assurance
Maintain security
Marketing and Communications
Send newsletters
Notify users of events
Announce new programs
Share educational resources
Send promotional offers
Legal Compliance
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud
Protect rights and safety
4. LEGAL BASIS FOR PROCESSING
Where required by applicable law, we process personal information based upon:
Your consent
Contractual necessity
Compliance with legal obligations
Legitimate business interests
Protection of vital interests
5. SMS MESSAGING DISCLOSURE
By providing your mobile number and opting in, you consent to receive text messages from NewbornIQ.
Messages may include:
Course reminders
Certification notifications
Event information
Student communications
Promotional offers
Educational updates
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying:
STOP
For assistance reply:
HELP
or contact:
Mobile Privacy Commitment
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. EMAIL COMMUNICATIONS
By providing your email address, you may receive:
Course notifications
Student announcements
Certification updates
Educational newsletters
Promotional communications
Event invitations
You may unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link in emails
Contacting [email protected]
Operational, account-related, and transactional communications may continue as necessary.
7. EDUCATIONAL RECORDS
As an educational organization, NewbornIQ may maintain records related to:
Course enrollments
Attendance records
Assignments
Examination scores
Certification applications
Certification status
Continuing education credits
Completion certificates
These records may be maintained for educational, accreditation, verification, legal, and business purposes.
8. CERTIFICATION VERIFICATION
NewbornIQ may maintain records of certifications earned through our programs.
When authorized by the student, or as permitted by law, we may verify:
Certification status
Course completion
Continuing education participation
Educational achievements
Verification requests may be submitted to:
9. DATA RETENTION
We retain personal information only as long as reasonably necessary to:
Provide services
Maintain educational records
Verify certifications
Comply with legal obligations
Resolve disputes
Enforce agreements
Certification and educational records may be retained indefinitely for credential verification purposes.
10. STUDENT ACCOUNT SECURITY
Users are responsible for:
Maintaining password confidentiality
Protecting account credentials
Monitoring account activity
You agree to notify NewbornIQ immediately of any unauthorized use of your account.
NewbornIQ is not responsible for losses arising from unauthorized use of your credentials.
11. USE OF COOKIES
Cookies are small files stored on your device that improve website functionality and user experience.
We use cookies to:
Maintain login sessions
Remember preferences
Analyze website traffic
Track affiliate referrals
Improve performance
Enhance security
Cookies Currently Used
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Additional cookies may be used by Kajabi and integrated service providers.
12. WEBSITE ANALYTICS
NewbornIQ may use analytics services and similar technologies to better understand how visitors interact with the Site and Services.
Information collected through analytics tools may include:
Pages viewed
Time spent on pages
Device type
Browser type
Operating system
Geographic region
Referral source
Click activity
Navigation patterns
Course engagement metrics
This information is generally aggregated and used to:
Improve website performance
Enhance user experience
Improve educational offerings
Monitor system functionality
Develop new services
Analytics data is not sold to third parties.
13. THIRD-PARTY SERVICE PROVIDERS
NewbornIQ utilizes trusted third-party providers to operate portions of our business.
Examples may include:
Learning Management Systems
Payment Processors
Email Marketing Providers
SMS Communication Platforms
Webinar Platforms
Video Hosting Services
Customer Support Software
Analytics Providers
Cloud Storage Providers
Certification Management Systems
These service providers may have access to information only as necessary to perform services on our behalf.
Examples may include:
Kajabi
Stripe
PayPal
Google Analytics
Zoom
Calendly
ActiveCampaign
Mailchimp
Use of third-party services is governed by the privacy policies and terms of those providers.
14. LINKS TO THIRD-PARTY WEBSITES
The Site may contain links to third-party websites, products, services, or resources.
NewbornIQ does not control and is not responsible for:
Third-party content
Privacy practices
Security procedures
Terms of use
Marketing practices
Before providing personal information to another website, users should review the applicable privacy policy.
Your interactions with third-party websites are solely between you and the third party.
15. INTERNATIONAL DATA TRANSFERS
NewbornIQ is headquartered in the United States.
Personal information collected through the Site may be stored, processed, and transferred within:
The United States
Canada
The European Union
Other jurisdictions where service providers operate
By using our Services, you understand and consent to these transfers.
When required by law, NewbornIQ implements reasonable contractual and technical safeguards designed to protect transferred information.
16. GDPR NOTICE FOR INTERNATIONAL STUDENTS
Individuals residing in the European Economic Area (EEA), United Kingdom, Switzerland, or jurisdictions with similar privacy laws may have additional rights.
Subject to applicable law, users may request:
Access to personal information
Correction of inaccurate information
Restriction of processing
Deletion of personal information
Data portability
Withdrawal of consent
Objection to processing
Requests may be submitted to:
We will respond within the timeframe required by applicable law.
17. AI AND EDUCATIONAL TECHNOLOGY DISCLOSURE
NewbornIQ may utilize:
Artificial Intelligence (AI)
Machine Learning Technologies
Automated Educational Systems
Educational Analytics Tools
Automated Customer Support Systems
These technologies may be used to:
Improve educational content
Provide student assistance
Analyze course engagement
Enhance administrative efficiency
Improve customer service
AI-generated information is intended solely for educational and informational purposes.
AI-generated materials should not be considered:
Medical advice
Legal advice
Mental health advice
Financial advice
Professional healthcare advice
Users remain responsible for evaluating information and consulting appropriate professionals when necessary.
18. COMMUNITY FEATURES AND USER-GENERATED CONTENT
The Site may include:
Student communities
Discussion boards
Comments
Forums
Group discussions
Social learning environments
Users are solely responsible for information they voluntarily share in public or community spaces.
Information posted publicly may be:
Viewed by others
Collected by others
Shared by others
NewbornIQ cannot guarantee the privacy of information voluntarily disclosed in public forums.
Users should exercise caution when posting personal information.
19. TESTIMONIALS, REVIEWS, AND SUCCESS STORIES
Students and clients may voluntarily submit:
Testimonials
Reviews
Success stories
Case studies
Feedback
By submitting such content, you grant NewbornIQ permission to use, reproduce, publish, and display the content for educational, promotional, and marketing purposes unless otherwise agreed in writing.
Users may request removal of testimonials by contacting:
20. MALWARE, SPYWARE, AND VIRUSES
NewbornIQ does not knowingly permit:
Malware
Spyware
Viruses
Ransomware
Harmful code
Malicious software
on the Site.
Although we implement reasonable security measures, no website or internet transmission can be guaranteed completely secure.
Users should maintain appropriate security protections on their own devices.
21. SECURITY OF PERSONAL INFORMATION
The security of your personal information is important to us.
We implement reasonable:
Administrative Safeguards
Employee training
Access controls
Internal privacy procedures
Technical Safeguards
Encryption technologies
Secure servers
Authentication systems
Monitoring systems
Physical Safeguards
Restricted access
Secure facilities
Equipment protections
Despite these efforts, no security system can guarantee absolute protection.
By using the Site, you acknowledge and accept these risks.
22. CHILDREN'S PRIVACY
NewbornIQ's services are designed primarily for adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that information from a child under 13 has been collected without verified parental consent, we will promptly delete such information.
Parents or guardians who believe a child has provided information may contact:
23. ACCESSIBILITY STATEMENT
NewbornIQ is committed to making our website and educational materials accessible to all users.
We strive to provide reasonable accommodations and continuously improve accessibility standards.
Individuals experiencing accessibility barriers may contact:
and we will make reasonable efforts to provide assistance.
24. COPYRIGHT AND DMCA POLICY
NewbornIQ respects intellectual property rights and expects users to do the same.
If you believe copyrighted material available through the Site infringes your rights, please submit a notice including:
Your name and contact information
Identification of the copyrighted work
Identification of the allegedly infringing material
A statement of good-faith belief
A statement under penalty of perjury that the information provided is accurate
Your physical or electronic signature
Notices may be sent to:
Subject Line: DMCA Notice
25. BUSINESS TRANSFERS
In the event of:
Merger
Acquisition
Reorganization
Sale of assets
Corporate restructuring
Bankruptcy proceeding
personal information may be transferred as part of the transaction.
Any successor organization will be expected to honor the commitments contained in this Privacy Policy unless otherwise disclosed.
26. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), subject to applicable exceptions.
These rights may include:
Right to Know
You may request information regarding:
Categories of personal information collected
Sources of information collected
Purposes for collecting information
Categories of third parties receiving information
Specific pieces of personal information collected
Right to Correct
You may request correction of inaccurate personal information maintained by NewbornIQ.
Right to Delete
You may request deletion of personal information collected from you, subject to legal and business record retention requirements.
Right to Non-Discrimination
NewbornIQ will not discriminate against you for exercising privacy rights provided under applicable law.
Right to Limit Use of Sensitive Personal Information
Where applicable, California residents may request limitations on certain uses of sensitive personal information.
Sale and Sharing of Personal Information
NewbornIQ does not sell personal information.
NewbornIQ does not share personal information for cross-context behavioral advertising as defined under California law.
Submitting Requests
California residents may submit requests by emailing:
Subject Line:
California Privacy Request
We may verify your identity before processing requests.
27. ARIZONA PRIVACY NOTICE
NewbornIQ is headquartered in the State of Arizona.
We comply with applicable federal and Arizona laws governing:
Consumer protection
Data privacy
Electronic communications
Educational services
Online business operations
Arizona residents may contact NewbornIQ regarding privacy concerns using the contact information provided in this Policy.
28. NEVADA PRIVACY RIGHTS
Nevada residents may request that certain covered information not be sold to third parties.
Although NewbornIQ does not sell personal information, Nevada residents may submit inquiries regarding this provision by contacting:
Subject Line:
Nevada Privacy Request
29. LEGAL COMPLIANCE AND GOVERNMENT REQUESTS
NewbornIQ may disclose personal information when required to do so by law or when we reasonably believe disclosure is necessary to:
Comply with legal obligations
Respond to court orders
Respond to subpoenas
Cooperate with law enforcement
Protect public safety
Protect our rights and property
Investigate fraud
Enforce our agreements
Defend against legal claims
Information may also be disclosed in response to lawful requests from government agencies and regulatory authorities.
30. DO NOT TRACK SIGNALS
Certain internet browsers provide a "Do Not Track" (DNT) feature.
Because there is currently no universally accepted standard for recognizing or responding to DNT signals, NewbornIQ does not currently respond to browser-based DNT requests.
Users may still control cookies and tracking technologies through browser settings.
31. CONSUMER HEALTH INFORMATION
NewbornIQ provides educational information regarding:
Newborn care
Postpartum recovery
Infant sleep
Child development
Parenting support
Professional caregiver education
Information voluntarily submitted through our Site or Services may include information related to health, wellness, sleep, feeding, or caregiving concerns.
Such information is used solely to:
Provide requested services
Support educational programs
Respond to inquiries
Improve service delivery
Not Medical Advice
NewbornIQ is an educational organization.
Information provided through the Site, courses, certifications, coaching programs, articles, webinars, or communications is not intended to diagnose, treat, cure, or prevent any medical condition.
Users should consult licensed healthcare professionals regarding medical concerns.
32. EDUCATIONAL AND CERTIFICATION DISCLAIMERS
NewbornIQ provides educational training programs and certifications designed to enhance professional knowledge and skills.
Completion of a course, certificate program, or certification program does not:
Guarantee employment
Guarantee business success
Guarantee professional licensing
Guarantee credential recognition by third parties
Students remain responsible for complying with all applicable laws, regulations, licensing requirements, and professional standards within their jurisdiction.
33. REFUNDS AND PAYMENT PROCESSING
Payments made through the Site may be processed by third-party payment providers.
Examples may include:
Stripe
PayPal
Other authorized payment processors
NewbornIQ does not store complete payment card information on its own servers.
Users should review the privacy policies of payment processors utilized during transactions.
Refunds
Refund eligibility is governed by:
Enrollment agreements
Course purchase terms
Event registration policies
Certification policies
Applicable laws
Specific refund policies may vary by program, event, or service.
34. YOUR PRIVACY RIGHTS
Subject to applicable law, you may request:
Access to personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Withdrawal of consent
Data portability
Information regarding data usage
Requests may be submitted by emailing:
Please use one of the following subject lines:
Personal Information Review Request
Privacy Request
Delete My Information
We may verify your identity before fulfilling requests.
35. MARKETING COMMUNICATIONS AND OPT-OUT RIGHTS
You may opt out of receiving marketing communications from NewbornIQ at any time.
Email Opt-Out
To stop receiving marketing emails:
Click the unsubscribe link included in marketing emails; or
Contact [email protected]
SMS Opt-Out
To stop receiving text messages:
Reply:
STOP
to any NewbornIQ text message.
Service Communications
Even if you opt out of marketing communications, NewbornIQ may continue to send:
Account notifications
Course access information
Certification updates
Transactional messages
Customer service communications
when necessary to provide Services.
36. DATA BREACH NOTIFICATION
In the event of a security incident involving personal information, NewbornIQ will take reasonable steps to investigate the matter and provide notifications as required by applicable law.
Notifications may be delivered through:
Website notices
Account notifications
Other legally permitted methods
37. CONTACT INFORMATION
If you have questions, concerns, complaints, or privacy requests, please contact:
NewbornIQ
Attn: Privacy Compliance Department
42079 W Somerset Dr.
Maricopa, AZ 85138
United States
Email: [email protected]
Website: www.newborniq.com
38. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located within Arizona.
39. YOUR ACCEPTANCE OF THIS PRIVACY POLICY
By accessing, browsing, purchasing, registering for, enrolling in, or otherwise using the Site or Services, you acknowledge that:
You have read this Privacy Policy;
You understand this Privacy Policy;
You agree to the collection, use, storage, and disclosure of information as described herein; and
You consent to the practices outlined in this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Site and Services immediately.
40. CHANGES TO THIS PRIVACY POLICY
NewbornIQ reserves the right to modify, amend, or update this Privacy Policy at any time.
When material changes are made, we may:
Update the "Last Updated" date;
Post a notice on the Site;
Notify users by email when appropriate; or
Provide notice through course platforms or student portals.
Changes become effective upon posting unless otherwise stated.
Your continued use of the Site or Services following publication of changes constitutes acceptance of the revised Privacy Policy.
We encourage users to review this Privacy Policy periodically.
41. ELECTRONIC COMMUNICATIONS CONSENT
By using the Site or providing your contact information, you consent to receive communications electronically, including:
Emails
Text messages
Course notifications
Account notices
Billing notices
Certification updates
Legal notices
You agree that electronic communications satisfy any legal requirement that such communications be in writing.
42. SMS COMPLIANCE STATEMENT
By providing your mobile phone number and expressly opting in, you consent to receive informational and marketing text messages from NewbornIQ.
These messages may include:
Class reminders
Event notifications
Certification updates
Student communications
Marketing offers
Educational announcements
Message frequency may vary.
Message and data rates may apply.
To opt out:
Reply STOP
To receive assistance:
Reply HELP
or email:
Mobile Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
43. WEBSITE AVAILABILITY
While NewbornIQ strives to maintain continuous access to the Site and Services, we do not guarantee uninterrupted operation.
The Site may occasionally become unavailable due to:
Maintenance
Upgrades
Technical failures
Security events
Internet disruptions
Third-party service interruptions
NewbornIQ shall not be liable for temporary interruptions of service.
44. PROFESSIONAL EDUCATION DISCLAIMER
NewbornIQ provides educational training programs designed to support professional development.
Our programs are intended to provide educational information and practical guidance for professionals working with families, newborns, infants, and children.
Nothing contained within:
Courses
Certifications
Educational materials
Coaching programs
Webinars
Articles
Downloads
Student communities
shall be construed as medical, legal, psychological, mental health, or financial advice.
Students and users are responsible for exercising professional judgment and complying with applicable laws, regulations, licensing requirements, and professional standards.
45. NO GUARANTEE OF RESULTS
Individual results vary.
NewbornIQ does not guarantee:
Employment opportunities
Business success
Income levels
Certification outcomes
Examination results
Client acquisition
Professional advancement
Success depends upon many factors outside of NewbornIQ's control, including individual effort, experience, market conditions, and professional conduct.
46. RECORD RETENTION FOR CERTIFICATIONS
To protect the integrity of professional certifications and educational records, NewbornIQ may retain:
Completion certificates
Examination records
Student transcripts
Continuing education records
Certification verification records
Professional credential documentation
for extended periods or indefinitely as reasonably necessary to verify credentials and maintain educational records.
47. SEVERABILITY
If any provision of this Privacy Policy is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
48. ENTIRE PRIVACY POLICY
This Privacy Policy constitutes the entire privacy agreement between NewbornIQ and users regarding the collection, use, disclosure, and protection of personal information through the Site and Services.
This Privacy Policy supersedes all prior privacy policies, notices, or statements relating to the Site.
49. CONTACT INFORMATION
For privacy questions, requests, complaints, or concerns, contact:
NewbornIQ
Attn: Privacy Compliance Department
42079 W Somerset Dr.
Maricopa, AZ 85138
United States
Email: [email protected]
Website: www.newborniq.com
50. EFFECTIVE DATE
This Privacy Policy is effective as of:
June 9, 2026
and supersedes all prior versions of the NewbornIQ Privacy Policy.
LEGAL NOTICE
This Privacy Policy is provided for informational purposes and reflects NewbornIQ's intended privacy practices as of the effective date listed above. Because privacy laws and regulations continue to evolve, NewbornIQ recommends periodic review of this policy and consultation with qualified legal counsel to ensure compliance with applicable federal, state, and international laws, including but not limited to CCPA, CPRA, GDPR, CAN-SPAM, TCPA, COPPA, and Arizona consumer protection laws.
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Privacy Notice: NewbornIQ respects your privacy and is committed to protecting your personal information. By using this website, you agree to our Privacy Policy and Terms of Use. We do not sell personal information. SMS consent and mobile information are never shared with third parties for marketing purposes. To learn more about how we collect, use, and protect your information, please review our full Privacy Policy.
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